Indicadores de desempeño: naturaleza, utilidad y construcción

Detalles Bibliográficos
Publicado en:	Ciência da informaçao. Vol. 33 No. 1 (2004),149-154 33. Brasil : Instituto Brasileiro de Informaçao em Ciência e Tecnologia, 2004
Autor Principal:	Stubbs, Edgardo
Formato:	Artículo
Temas:	Indicadores de desempeño Evaluación Gestión de calidad Medición del desempeño Estadísticas bibliotecarias Naturaleza del desempeño Bibliotecas Performance indicators Evaluation Quality management Performance measurement Library statistics Nature of performance Libraries
Acceso en línea:	https://www.memoria.fahce.unlp.edu.ar/art_revistas/pr.16283/pr.16283.pdf http://sedici.unlp.edu.ar/handle/10915/123371 https://www.scielo.br/j/ci/a/hsztPP8HWQrJpbxTr8MKnrF/?lang=es https://revista.ibict.br/ciinf/article/view/1079 10.1590/s0100-19652004000100018
Resumen:	Los indicadores de desempeño han adquirido trascendencia a partir del establecimiento de la filosofía de gestión de calidad total. Constituyen importantes herramientas de gestión que proveen un valor de referencia a partir del cual se pueden realizar mediciones. En el presente trabajo se analizan los distintos puntos de vista existentes en relación a su naturaleza y utilidad. Se discute el carácter objetivo-subjetivo de los indicadores de desempeño y se puntualiza la diferencia con las estadísticas. Se analiza también a este tipo de indicadores como una herramienta útil en el proceso de evaluación y se revisa su metodología de construcción. Performance indicators has become important since the management philosophy of total quality was established. They are management tools which provide a reference value for carrying out measurements. In this paper different points of view are analyzed in relation to its nature and utility. The objective-subjective character of performance indicators is discussed, and the difference is pointed out according to statistics. This type of indicators is also analyzed as a useful tool in the process of evaluation and its methodology of construction.,
Descripción Física:	p.149-154
ISSN:	ISSN 0100-1965

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Indicadores de desempeño: naturaleza, utilidad y construcción

https://www.memoria.fahce.unlp.edu.ar/art_revistas/pr.16283/pr.16283.pdf

http://sedici.unlp.edu.ar/handle/10915/123371

https://www.scielo.br/j/ci/a/hsztPP8HWQrJpbxTr8MKnrF/?lang=es

https://revista.ibict.br/ciinf/article/view/1079

10.1590/s0100-19652004000100018

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