Social BPM : work, planning and collaboration under the impact of social technology
| Autor Principal: | |
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| Otros autores o Colaboradores: | |
| Formato: | Libro |
| Lengua: | inglés |
| Datos de publicación: |
Lighthouse Point :
Future Strategies,
2011
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| Edición: | 1st ed. |
| Series: | BPM and Workflow Handbook Series
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| Temas: | |
| Acceso en línea: | Consultar en el Cátalogo |
| Notas: | Incluye índice y glosario. |
| Descripción Física: | x, 232 p. : il. |
| ISBN: | 9781461146308 |
Tabla de Contenidos:
- Foreword / Clay Richardson
- Introduction / Layna Fischer
- The quantum organization: How social technology will displace the newtonian view / Keith D. Swenson
- The role of trust and reputation in social BPM / Nathaniel Palmer
- Change management processes / Keith Harrison-Broninski
- How to link BPM governance and social collaboration with an adaptive paradigm / Max Pucher
- Leveraging social BPM for enterprise transformation / Sandy Kemsley
- BPM, social technology, collaboration and the workplace of the future / John Flynn
- A model-driven approach to social BPM applications / Piero Fraternali, Marco Brambilla, Carmen Vaca
- How social technologies enhance the BPM experience for all participants / Steve Russell
- Voice of the network through social BPM / Setrag Khoshafian, Patrick Tripp, Steve Kraus
- Evidence-based service – Listening to customers to improve customer service processes / Vikas Nehru, Ajay Khanna
- Taking channel and distribution management social and contextual / Ram Ramdas, Jay Pullur
- Social technology makes the world a better place: Pro Bono BPM / Annelize Booysen, Michélle Booysen
- Dynamic clinical pathways adaptive case management for medical professionals / Roy Altman, Kenneth Altman
- A case study of BPM in a kaizen environment / Ted Roper
- Next generation social media: Alignment of business processes & social intelligence / Vinaykumar Mummigatti
- Next generation BPM suites: Social and collaborative / Manoj Das, Linus Chow
- Directories and appendices
- WfMC structure and membership information
- Glossary of social BPM terms
- Author appendix
- Index
- Further reading : BPM and worflow