La cultura de la calidad : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba

Detalles Bibliográficos
Publicado en:	Taller de Indicadores de Evaluación de Bibliotecas (2 : 2011 : La Plata) - [Actas] - . La Plata : UNLP-FAHCE, 2011
Autor Principal:	Bestani, Rosa M.
Formato:	Documento de evento
Temas:	Bibliotecas universitarias Sistema de gestión de calidad Certificación de normas ISO 9001:2008 University libraries Quality management system ISO 9001:2008 certification
Acceso en línea:	https://www.memoria.fahce.unlp.edu.ar/trab_eventos/ev.862/ev.862.pdf https://www.memoria.fahce.unlp.edu.ar/libros/pm.306/pm.306.pdf http://tieb.fahce.unlp.edu.ar/actas2011
Resumen:	El propósito es compartir una experiencia de gestión de la Biblioteca Mayor de la Universidad Nacional de Córdoba, a través de la implementación de las normas ISO 9001: 2008, adoptando una nueva filosofía comprometida con los principios de la calidad y en la optimización del aprendizaje organizacional, orientado a dar respuestas a las necesidades de los usuarios por medio de servicios basados en innovaciones tecnológicas y bibliotecológicas. Este trabajo se basa en un estudio de caso describiendo los componentes del sistema, enriquecido con aportes de entrevistas personalizadas pertenecientes a distintos sectores involucrados con el proceso de certificación de la Biblioteca. Se analizan los obstáculos encontrados y los logros obtenidos basados en la mejora continua de los servicios. La obtención de una certificación no constituye un fin, sino es el comienzo de un proceso constructivo enmarcado en una cultura de la calidad, con una dinámica nueva de gestión que permite evaluar lo que se hace y como se hace. The purpose is to share management experience of the Great Library of the Universidad Nacional de Cordoba, through the implementation of the standard ISO 9001: 2008, adopting a new philosophy committed to the principles of quality and optimization of organizational learning , aimed at responding to the needs of users through services based on technological innovations and librarianship. This work is based on a case study describing the system components, enriched with contributions from personal interviews from different sectors involved in the certification process of the Library. It discusses the obstacles and achievements based on the continuous improvement of services. Earning a certification is not an end but the beginning of a constructive process framed by a culture of quality with a dynamic new management can evaluate what is done and how.
Notas:	Mesa 1 : Avances e iniciativas existentes en el ámbito nacional.

MARC


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100			\|a Bestani, Rosa M. \|u Biblioteca Mayor. Secretaría Académica. Facultad de Filosofía y Humanidades. Universidad Nacional de Córdoba
245	1	0	\|a La cultura de la calidad \|b : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba
041		7	\|2 ISO 639-1 \|a es
500			\|a Mesa 1 : Avances e iniciativas existentes en el ámbito nacional.
520	3		\|a El propósito es compartir una experiencia de gestión de la Biblioteca Mayor de la Universidad Nacional de Córdoba, a través de la implementación de las normas ISO 9001: 2008, adoptando una nueva filosofía comprometida con los principios de la calidad y en la optimización del aprendizaje organizacional, orientado a dar respuestas a las necesidades de los usuarios por medio de servicios basados en innovaciones tecnológicas y bibliotecológicas. Este trabajo se basa en un estudio de caso describiendo los componentes del sistema, enriquecido con aportes de entrevistas personalizadas pertenecientes a distintos sectores involucrados con el proceso de certificación de la Biblioteca. Se analizan los obstáculos encontrados y los logros obtenidos basados en la mejora continua de los servicios. La obtención de una certificación no constituye un fin, sino es el comienzo de un proceso constructivo enmarcado en una cultura de la calidad, con una dinámica nueva de gestión que permite evaluar lo que se hace y como se hace.
653			\|a Bibliotecas universitarias
653			\|a Sistema de gestión de calidad
653			\|a Certificación de normas ISO 9001:2008
520	3		\|a The purpose is to share management experience of the Great Library of the Universidad Nacional de Cordoba, through the implementation of the standard ISO 9001: 2008, adopting a new philosophy committed to the principles of quality and optimization of organizational learning , aimed at responding to the needs of users through services based on technological innovations and librarianship. This work is based on a case study describing the system components, enriched with contributions from personal interviews from different sectors involved in the certification process of the Library. It discusses the obstacles and achievements based on the continuous improvement of services. Earning a certification is not an end but the beginning of a constructive process framed by a culture of quality with a dynamic new management can evaluate what is done and how.
653			\|a University libraries
653			\|a Quality management system
653			\|a ISO 9001:2008 certification
856	4	0	\|u https://www.memoria.fahce.unlp.edu.ar/trab_eventos/ev.862/ev.862.pdf
952			\|u https://www.memoria.fahce.unlp.edu.ar/trab_eventos/ev.862/ev.862.pdf \|a MEMORIA ACADEMICA \|b MEMORIA ACADEMICA
856	4	1	\|u https://www.memoria.fahce.unlp.edu.ar/libros/pm.306/pm.306.pdf
856	4	1	\|u http://tieb.fahce.unlp.edu.ar/actas2011
773	0		\|7 m2am \|a Taller de Indicadores de Evaluación de Bibliotecas (2 : 2011 : La Plata) \|t [Actas] \|d La Plata : UNLP-FAHCE, 2011
542	1		\|f Esta obra está bajo una licencia Creative Commons Atribución-NoComercial-SinDerivadas 2.5 Argentina \|u https://creativecommons.org/licenses/by-nc-nd/2.5/ar/

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La cultura de la calidad : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba

MARC

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