After-sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management /
| Autor Principal: | |
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| Otros autores o Colaboradores: | |
| Formato: | Libro |
| Lengua: | inglés |
| Datos de publicación: |
Cham :
Springer International Publishing : Imprint: Springer,
2014.
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| Temas: | |
| Acceso en línea: | http://dx.doi.org/10.1007/978-3-319-03710-3 |
| Resumen: | This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. Â â_oAfterâ_"sales Service of Engineering Industrial Assetsâ__ comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. |
| Descripción Física: | xxii, 318 p. : il. |
| ISBN: | 9783319037103 |
| DOI: | 10.1007/978-3-319-03710-3 |
Tabla de Contenidos:
- 1. Introduction
- 2. Current Issues in Warranty Management
- 3. A Reference Framework for Warranty Management
- 4. Development of the Framework Stages
- 5. Extensions to the Framework
- 6. Results and Conclusions.