Gestión por procesos /

Detalles Bibliográficos
Autor Principal:	Pérez Fernández de Velasco, José Antonio
Formato:	Libro
Lengua:	español
Datos de publicación:	Madrid : Esic, 2010.
Edición:	4a.ed. ampliada y actualizada.
Temas:	CALIDAD GESTION PROCESOS
Resumen:	De dónde venimos, dónde estamos y hacia dónde vamos - Qué es un proceso. Límites, elementos y factores de un proceso - Procesos y procedimientos. ¿Cuántos hay en mi empresa? Herramientas de normalización - El "Mapeo de procesos" - Qué es gestión y cómo se gestiona un proceso - Medir para gestionar - Medición y seguimiento - Herramientas para la medición y el seguimiento de los procesos - Las referenciales de calidad y excelencia - Identificación y gestión de los procesos clave - La organización por procesos.
Descripción Física:	336 p. : cuadros
ISBN:	9788473567763

MARC


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520	2		\|a De dónde venimos, dónde estamos y hacia dónde vamos - Qué es un proceso. Límites, elementos y factores de un proceso - Procesos y procedimientos. ¿Cuántos hay en mi empresa? Herramientas de normalización - El "Mapeo de procesos" - Qué es gestión y cómo se gestiona un proceso - Medir para gestionar - Medición y seguimiento - Herramientas para la medición y el seguimiento de los procesos - Las referenciales de calidad y excelencia - Identificación y gestión de los procesos clave - La organización por procesos.
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Gestión por procesos /

MARC

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